Senior Client Administrator

Job Summary

As a Senior Client Administrator, your duties will include but are not limited to:

  • Managing Client Relationships: You will be responsible for building and maintaining strong relationships with clients and completing the relevant administration
  • Coordinating Client Communication: You will act as the primary point of contact for clients and coordinate all communication between all parties. This includes email correspondence, phone calls, and in-person meetings
  • Developing and Implementing Client Strategies: You will work closely with clients to develop strategies that align with their goals and objectives
  • Providing Technical Support: You will be responsible for providing technical support to clients, troubleshooting issues, and providing guidance on the use of the company’s products or services
  • Training: You may be responsible for training and assisting with the development of junior members of staff

Reporting To

Senior Management – Client Services.

Qualifications Required

  • 5 GCSEs or equivalent at grade C or above
  • Part or qualified STEP or equivalent

Experience

  • At least 3 years in a TCSP administration environment in managing a client portfolio
  • Management
  • Microsoft Office
  • CCH, Viewpoint and Laserfiche would be an advantage but not essential

Training

External and internal training will be provided and encouraged.

Skills

  • Attention to detail
  • Excellent communication skills
  • Organisational skills
  • Able to work under pressure and to strict deadlines

Responsibilities

Support the administration team.

Characteristics

  • Proactive
  • Problem solver
  • Team player
  • Enthusiastic
  • A desire to progress their career

Hours

Full Time.

Benefits

  • Medicash health plan
  • Flexible hours and working opportunities
  • Contributory pension scheme
  • Study support
  • Personal development and growth programmes
  • Team events
  • Fresh fruit weekly
  • Ongoing CPD support
  • Discounted gym membership

Closing Date – Wednesday 12th June 2024

Careers