Job Summary
As a Senior Client Administrator, your duties will include but are not limited to:
- Managing Client Relationships: You will be responsible for building and maintaining strong relationships with clients and completing the relevant administration;
- Coordinating Client Communication: You will act as the primary point of contact for clients and coordinate all communication between all parties. This includes email correspondence, phone calls, and in-person meetings;
- Developing and Implementing Client Strategies: You will work closely with clients to develop strategies that align with their goals and objectives;
- Providing Technical Support: You will be responsible for providing technical support to clients, troubleshooting issues, and providing guidance on the use of the company’s products or services;
- Training: You may be responsible for training and assisting with the development of junior members of staff;
- Support the administration team.
Reporting To
Manager – Client Services
Qualifications Required
- 5 GCSEs or equivalent at grade C or above
- Part or qualified STEP or equivalent
Experience
- At least 3 years in a TCSP administration environment in managing a client portfolio;
- Management;
- Microsoft Office;
- CCH, Viewpoint and Laserfiche would be an advantage but not essential.
Training
External and internal training will be provided and encouraged
Skills
- Attention to detail
- Excellent communication
- Organised
- Able to work under pressure and to strict deadlines
Responsibilities
Support the administration team
Characteristics
- Proactive
- Problem solver
- Team player
- Enthusiastic
- A desire to progress their career
Hours
Full time
Benefits
- Medicash health plan
- Flexible hours and working opportunities
- Contributory pension scheme
- Study support
- Personal development and growth programmes
- Ongoing CPD support
- Discounted gym membership
APPLICATIONS NOW CLOSED FOR THIS ROLE
