Senior Client Administrator

Job Summary:

As a Senior Client Administrator, your duties will include but are not limited to:

  • Managing Client Relationships: You will be responsible for building and maintaining strong relationships with clients and completing the relevant administration
  • Coordinating Client Communication: You will act as the primary point of contact for clients and coordinate all communication between all parties. This includes email correspondence, phone calls, and in-person meetings
  • Developing and Implementing Client Strategies: You will work closely with clients to develop strategies that align with their goals and objectives
  • Providing Technical Support: You will be responsible for providing technical support to clients, troubleshooting issues, and providing guidance on the use of the company’s products or services
  • Training: You may be responsible for training and assisting with the development of junior members of staff

Reporting To:

Senior Management – Client Services

Qualifications Required:

  • 5 GCSEs or equivalent at grade C or above
  • Part or qualified STEP or equivalent

Experience:

  • At least 3 years in a TCSP administration environment in managing a client portfolio
  • Management
  • Microsoft Office
  • CCH, Viewpoint and Laserfiche would be an advantage but not essential

Training:

External and internal training will be provided and encouraged

Skills:

  • Attention to detail
  • Excellent communication skills
  • Organisational skills
  • Able to work under pressure and to strict deadlines

Responsibilities:

Support the administration team

Characteristics:

  • Proactive
  • Problem solver
  • Team player
  • Enthusiastic
  • A desire to progress their career

Hours:

37.5 hours per week

Benefits:

  • Medicash Health Plan
  • Flexible hours and working opportunities
  • Pension
  • Study Support
  • Personal development and growth programmes
  • Team events
  • Fresh fruit weekly
  • Ongoing CPD Support
  • Discounted Gym Membership

Closing Date – Friday 27th October 2023

Careers