Manager – Client Services

Job Summary:

As a Manager, you will assist in the running of the client services department. Duties will include but are not limited to:

• Assisting senior management in overseeing the administration of client services team and ensuring clients receive a high level of service
• Liaising directly and building relationships with clients and Intermediaries
• Maintaining a varied portfolio of trust and company clients
• Overseeing various company and trust administration tasks
• Key contact for staff and clients
• Staff development and training
• Coordination of the team’s overall workflow and schedules
• Supervising and supporting administration staff

Reporting To:

Senior Managers

Qualifications Required:

5 GCSEs or equivalent at grade C or above

Part or qualified STEP/ICSA or equivalent

Experience:

• At least 5 to 7 years in a TCSP administration environment in managing a client portfolio
• Management and supervision
• Staff training
• Microsoft Office
• CCH, Viewpoint and Laserfiche would be an advantage but not essential

Training:

External and internal training will be provided and encouraged

Skills:

• Attention to detail
• Excellent communication skills
• Leadership and staff management
• Able to work under pressure and to strict deadlines
• Organisational skills

Responsibilities:

• Support and supervision of the administration team
• To accomplish department objectives by managing staff; planning and evaluating department activities

Characteristics:

• Enthusiastic
• Problem Solver
• Team player
• Proactive
• A desire to progress their career

Hours:

37.5 hours per week

Benefits:

• Medicash Health Plan
• Flexible hours and flexible working opportunities
• Study support
• Personal development and growth programmes
• Team events
• Fresh fruit weekly
• Ongoing CPD support

Closing Date – Friday 16th June 2023