Assistant Manager – Client Services

Job Summary:

Duties include but are not limited to the following:

As Assistant Manager your aim will be to manage and support the team on a day to day basis while providing a first-class administration service of complex trust and company structures where required to do so.  You will be the first point of contact for other team members and will be expected to advise and assist them as necessary and take a pro-active role in identifying training needs and aiding team and staff development. You will be expected to review and correct work prepared by team members and encourage high standards.

Provide advice and guidance to fellow team members and colleagues where appropriate. Acting promptly and proactively to resolve problems and delivering an outstanding level of service.

Reporting To:

Directors

Qualifications Required:

• Qualified STEP / ICSA or equivalent professional

Experience:

• At least 5 years in a TCSP administration environment in managing a client portfolio
• Management of a team / supervisory
• Microsoft Office
• CCH and Laserfiche would be an advantage but not essential

Training:

External and internal training will be provided and encouraged

Skills:

• Attention to detail
• Excellent communication skills
• Leadership and team management
• Able to work under pressure and to strict deadlines
• No supervision required
• High attention to detail

Responsibilities:

• Show leadership skills which include motivation, direction, delegation, development, communication, problem solving, feedback and trust worthiness
• Becoming a signatory as requested by the directors
• Develop relationships with intermediaries and ensure clients receive high quality and value for money service from them.

Characteristics:

• Disciplined
• Problem solver
• Team player
• Conscientious
• A desire to progress their career

Hours:

Full time

Benefits:

• Medicash Health Plan
• Flexible hours and working opportunities
• Pension
• Study Support
• Personal development and growth programmes
• Team events
• Fresh fruit weekly
• Ongoing CPD Support
• Discounted Gym Membership

Closing Date – Thursday 30th November 2023